Steering the Conversational AI Revolution: Welcomes DK Sharma as President and COO

Leveraging Three Decades of Experience, Sharma Takes the Helm at to Navigate Next-Level Growth and Operational Excellence

Key Takeaways

  • Devendra Kumar (DK) Sharma joins as President and COO, overseeing Go-to-Market functions, strategy, and operational activities.
  • Raj Koneru, CEO of, underscores the significance of Sharma’s expertise in core modernization and digital transformation.
  • boasts a 130% year-on-year revenue increase and serves over 400 customers across key global verticals.
  • The company employs a “better together” strategy to bring generative AI and large language models safely and securely to enterprises.

About stands as a global frontrunner in enterprise conversational AI platforms and solutions. Based in Orlando and with offices spread across multiple continents, the firm specializes in delivering extraordinary experiences for customers, employees, and contact center agents of more than 400 Fortune 2000 companies. Through its robust platform and technologies, has generated over $1 billion in cost savings and powers over a billion interactions annually, impacting around 200 million consumers and 2 million enterprise users globally.

Welcoming a New Leader: Devendra Kumar (DK) Sharma

With 30 years of rich experience in the technology and financial services sectors, DK Sharma has taken on the role of President and COO at Sharma has served in various executive capacities in global organizations and startups, most notably at Citigroup International. His previous involvement as a board member of further enhances his in-depth understanding of the company’s mission and vision.

A Vote of Confidence from the Top

Raj Koneru, CEO and founder of, stated: “Enterprise AI will increasingly shape the future of global organizations. DK Sharma brings a wealth of experience in spearheading large-scale transformation through modernization and digitization. We believe his operational expertise will advance our product development efforts while scaling our global growth.”

DK Sharma himself is enthused about the journey ahead, saying, “’s powerful and unique combination of undisputed product leadership and strategic relevance in an emerging technology space positions it for market success. With such a strong foundation, I am eager to contribute to the company’s continued growth and achievements.”

An Impressive Track Record:’s Unstoppable Growth is not a company that rests on its laurels. The enterprise has witnessed a whopping 130% increase in its revenues and has been adding large marquee customers in various key verticals across North America, EMEA, and Asia Pacific. The company is also strategically expanding its network of channel partners globally.

Strategy of Synergy: The “Better Together” Approach has adopted a “better together” strategy to pioneer a new way of integrating generative AI and large language models (LLMs) into enterprise solutions. This ensures that disruptive technology is safely and securely implemented in a business environment.

Empowering Partners for Success

Last month, launched a new partner program aimed at strengthening the support it provides to its indirect sales channel. With a tiered structure for partners and solution providers, has committed significant investments to cover go-to-market, enablement, and marketing support, thus multiplying resources for its partners.

What Lies Ahead: A Sneak Peek into the Future

With Sharma’s leadership and’s innovative strategies, the enterprise is all geared up for deeper market penetration. New and existing partnerships, coupled with ongoing product development, are expected to propel the company further into global prominence.

Conclusion: Conversational AI Finds Its North Star is making concerted efforts to lead the transformative journey of enterprise AI and conversational solutions. With DK Sharma at the helm, the company is poised to navigate uncharted waters successfully, setting new standards for operational excellence and product innovation in the rapidly evolving landscape of conversational AI. As Raj Koneru astutely noted, enterprise AI will indeed “shape the future of global organizations,” and, under its new leadership, seems perfectly positioned to take the helm of that future.

For more information about’s ongoing projects and vision, visit their official website.

Written by Shantel

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