At COO (Boardroom Media) we track over 1,000,000 startups and over 5,000,000 people who hold key positions in these companies. We use this directory of startups to highlight top employees, founders and board members we think deserve more appreciation than they are currently getting.
This list showcases the top United States based COO’ operating in the Customer Service space. If you think a COO’ is missing from this list, feel free to contact our editor on [email protected].
The individuals on this list have been included because of exceptional performance in one of the following categories:
- Innovation – Operating as a key part in an extremely innovative business or startup.
- Growth – Operating as a key figure in the growth and upscale of a market leading business or startup.
- Management – Showing exceptional management skills.
- Societal impact – Putting their business on the map for their positive societal or environmental impact.
Our Data – We source our data from OSINT (open source intelligence) and public directories such as Crunchbase, SemRush and many more. The data from these sources should be treated with a degree of caution and verified yourself.
Justin DiPietro
Co-Founder & COO of Glia
Justin DiPietro is Founder & COO at SaleMove.
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About Glia: Glia is a digital customer service provider connecting online retailers with customers through voice, video, and collaborative browsing.
Stan Meyer
COO of Grand Canyon University
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About Grand Canyon University: Grand Canyon University is a private Christian university. GCU is regionally accredited and offers on campus and online degree programs.
Devin Shurtleff
COO of Opiniion
Devin Shurtleff is the COO at Opiniion.
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About Opiniion: Opiniion is an automated tool for property management companies to collect authentic real-time feedback from residents.
Murali Swaminathan
COO of Sprinklr
After receiving his Master’s degree in Computer Engineering from Wright State University and an M.B.A. from NYU’s Stern, Murali became an executive at Cisco Systems Inc., where he held several key leadership roles. These included the principal lead for the acquisition integration practice for Cisco Engineering, as well as developing the strategy and managing its global data center operations. At Sprinklr, he runs the Engineering, Operations and Services divisions, helping to drive the company forward.
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About Sprinklr, Sprinklr: Sprinklr provides enterprise software for customer experience management.
Vivek Kundra
Chief Operating Officer of Sprinklr
Vivek Kundra currently works as COO for Sprinklr.
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About Outcome Health, Sprinklr: Sprinklr provides enterprise software for customer experience management.
Mark Geller
COO & Co-Founder of Happy Returns
Entrepreneur and executive with strong background in product/development, strategy, and marketing. Cofounder and COO of Happy Returns, an e-commerce service, technology, & logistics provider based in Los Angeles. Previously, led the mobile effort at NordstromRack.com | HauteLook, the online off-price division of Nordstrom, including creating and leading HauteLook’s Return to Rack program. Prior to HauteLook, worked in PM roles at Google, United Online, and several startups.
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About Happy Returns, Launchpad LA: Happy Returns provides comprehensive return solutions for leading online and omni-channel retailers and their customers.
Kaan Ersun
COO of Solvvy
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About Solvvy: Solvvy is a machine learning startup that reinvents the customer experience by delivering a better self-service platform.
Edmund Lee
Founder & COO of Awesome OS
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About Awesome OS: Awesome OS provides customer experience and business process solutions to high growth clients and startups
Derek Curtis
Chief Operating Officer of SmarterTools
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About SmarterTools: SmarterTools Inc. builds applications to help companies communicate, measure, and support their worldwide business operations.
Jason Gonzales
COO & Co-Founder of Phox Charge
Jason Gonzales is COO & Co-Founder at Phox Charge.
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About Phox Charge: Phox Charge is a charging phone box designed for a variety of venues, conferences, tradeshows, locations, phones, and situations.
James Bachmeier
Co-Founder & COO of Provide
James leads revenue and operations at Lendeavor.
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About Provide: We’re the modern practice finance company, innovating for dentists, veterinarians, and other healthcare professionals like you.
Michael Schwartz
Chief Operating Officer (COO) of Boomtown
Chief Information Officer (CIO) at Boomtown
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About Boomtown: We help enterprises and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control.
Zhuang Hai
Senior Vice President/COO of Tujia
1992-1997 department of electronic engineering,Tsinghua University Bachlor of Science 1998-2000 department of electrical engineering, Case Western Reserve Univ. Master of Science 2000-2008 Software Development Engineer & Lead, Microsoft Corp, Redmond, Washington 2008-2011 Senior Software Development Manager, Microsoft China, Beijing 2011- today Director of Engineer, Vice President, Senior Vice President and COO, President of Tujia Holdings.
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About Tujia: Tujia operates as a vacation rental booking platform.
Vasili Triant
Chief Operating Officer of ujet.cx
As UJET’s Chief Operating Officer, Vasili Triant oversees all Go To Market activities including Sales, Channel, Alliances, and Customer Success. Triant brings more than 20 years of experience in Telecoms, Unified Communications (UC), and Contact Center industries, having previously served as VP/GM of Contact Center at Cisco, where he achieved the fastest growth in over a decade through a focus on global alliances and enterprise cloud-readiness.
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About Cisco, ujet.cx: UJET, Inc. is the world’s first and only CCaaS 3.0 cloud contact center provider.
Stephanie Copeland Weber
Chief Operating Officer of Ruby Receptionists
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About Ruby Receptionists: Ruby Receptionists is a remote receptionist service, making connections with each call for thousands of small businesses.
Rebekah Jefferis
Chief Operating Officer, Founding Partner of FNDR
As COO, Bekah plays the role of the Realist. She has a unique ability to identify the way forward and brings proven leadership experience in creative business strategy and building innovative business practices. Always involved in entrepreneurial pursuits, Bekah spent over a decade helping build advertising agency 72andSunny from a small 20 person creative shop to a 1000 person Global business. As their first digital leader, Bekah built and evangelized a diverse range of digital offerings and sub brand properties. Then leading Global Growth and expansion to multiple offices, Bekah developed the overall company business strategy, and led the development of creative brand strategies that became enduring Narratives for brands like Google, Target, truth (anti-smoking campaign), ADIDAS, Square, Starbucks and many more.
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About FNDR: FNDR sends you alerts about things that interest you – when you are near them.
Mike Connolly
President & Chief Operating Officer of OpenTech Alliance, Inc.
Mike Connolly is Chief Operating Officer at OpenTech Alliance, Inc
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About OpenTech Alliance, Inc.: Automation solutions for the self storage industry
Eric Harrington
Co-Founder and COO of TeamSupport
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About Muroc Systems, TeamSupport: Customer Support Software, Customer Service Software
Dennis Hanley
Founder, COO of Caravel
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About Caravel: Code-free AI that transforms unwieldy amounts of customer feedback into clear data and guiding lights.
Eric Bleke
Co-Founder, President and COO of Engage.cx
Eric has spent almost his entire career in early stage technology. Early on, Eric joined Enterprise Computer Systems where he helped computerize the retail building supply industry. He later continued through a series of successful entrepreneurial ventures. On the cusp of the arrival of the Internet, Eric co-founded Technologic, a pioneering Internet security firm that developed one of the first and most successful firewall appliances used by major corporations worldwide. After Technologic was acquired, it wasn’t long before he co-founded Catalysta Partners, a venture catalyst firm focused on providing leadership and strategy for early stage technology companies. In 2011, Eric joined StarPound Technologies as President / COO specifically to look for emerging market needs that could be addressed by the company’s cutting-edge multimedia development platform.
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About Engage.cx: ENGAGEcx is the experience-driven enterprise platform that re-invents customer relationship
Matt Zemon
Chief Operating Officer of LiveAnswer
Matt is the Vice President- General Manager for LiveAnswer, a Stericycle product that is a multi-tenant, cloud-based technology company in the answering service/call center space. Matt is also the founder and CEO of Bernard, an inbound and outbound telesales and customer support company. Prior to the call center space Matt founded BulkTV & Internet, The Brand Foundry and Red Sky Productions and expanded the Original Canopy Tour across the Caribbean as their Chief Operating Officer.
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About Bernard, LiveAnswer: LiveAnswer, Inc. offers a unified communication platform that integrates emails, SMSs, chats, and social media into one inbox.
Clint Paton
Co-Founder & COO of The Revel Group
Clint Paton and Britt Whitfield founded the Revel Group in 2007. Clint then became its chief operating officer.
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About The Revel Group, The Revel Group: The Revel Group provides services in event management.
Sean Hurdle
COO, Top A&R Agent and Affiliate Mentor of PromoAffiliates.com
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About PromoAffiliates.com: Promoters that have help launch Uber, Lyft to name a fiew have banned together under the name PromoAffiliates Agency.
Sean Hurdle
COO, Top A&R Agent and Affiliate Mentor of PromoAffiliates.com
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About PromoAffiliates.com: Promoters that have help launch Uber, Lyft to name a fiew have banned together under the name PromoAffiliates Agency.
Albert Feng
COO of Motif
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About Motif: This startup aims to let customer service reps easily and immediately take over the screen of a user who needs help.
Tom Munro
COO & CFO of Media Partners
Tom Munro is the COO & CFO at Media Partners .
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About Media Partners, Verimatrix: Video based learning for business.
Eytan Weiner
COO & Co-Founder of Quantum-Wireless
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About Advantage Solutions, Quantum Networks, Quantum-Wireless, TradePort: Quantum-Wireless is a global provider of customized wireless solutions for Wi-Fi networks, 3G/4G connectivity, and other wireless equipment.
Shandy Perez
Co-Founder & COO of MILES
Background in nonprofits, fund raising, and management for over ten years. Joined the entrepreneur community in 2017 when I began seeking for-profit opportunities to apply my skills. I learned of the opportunity of MILES at a marketing event hosted by Capital One in Wilmington, DE. The founders passion was far too contagious for me not to give the opportunity a try, it’s been a long road but it’s definitely slated to be one of the best moves I’ve made in my career.
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About MILES: We connect your transit options to enable you to use them more effectively.
Shandy Perez
Co-Founder & COO of MILES
Background in nonprofits, fund raising, and management for over ten years. Joined the entrepreneur community in 2017 when I began seeking for-profit opportunities to apply my skills. I learned of the opportunity of MILES at a marketing event hosted by Capital One in Wilmington, DE. The founders passion was far too contagious for me not to give the opportunity a try, it’s been a long road but it’s definitely slated to be one of the best moves I’ve made in my career.
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About MILES: We connect your transit options to enable you to use them more effectively.
Vance Lawson
Chief Operating Officer of Data Systems of Texas
Vance has over 34 years of experience leading successful organizations to achieve financial and operational excellence. After graduating from Kansas State University, he joined the audit division of Ernst & Young as a Certified Public Accountant. He then joined Thomas Nelson (a NYSE publishing and media enterprise) where he served in various capacities over the next 25 years ultimately leading all operations and finance areas as Chief Service Officer. In 2015, Vance joined the Data Systems management team. He is passionate about service excellence and continuous improvement. Vance is married to Thresa Lawson and has four children and ten grandchildren.
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About Data System, Data Systems of Texas: Data Systems of Texas is the southwest partner of the sharetec credit union system.
Aly Elayat
COO of Ubicall
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About Ubicall: Ubicall provides a vendor-agnostic platform that integrates with these multiple support channels.
Aly Elayat
COO of Ubicall
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About Ubicall: Ubicall provides a vendor-agnostic platform that integrates with these multiple support channels.
Jim Malcom
Chief Operating Officer of Apogee Interactive
Jim Malcom is Chief Financial Officer and EVP of APOGEE Interactive, Inc., providing oversight business and financial operations of the company. His senior management experience in the telecommunications and management consulting industries is providing strategic direction for Apogee’s continued growth and success. Malcom brings more than 20 years in corporate finance and accounting to Apogee, which began with the firms KPMG and Ernst & Young in Atlanta. His career steadily expanded to include senior posts as chief financial officer, corporate controller, vice president and treasurer for such area companies as Heidelberg USA, LecStar Telecom and Powertel. He is a graduate of the University of Georgia with a bachelor’s and master’s degree in business administration, a certified public accountant, and a chartered global management accountant.
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About Apogee Interactive: Apogee’s mission is to provide engaging applications to utilities that facilitate energy education and action among consumers.
Fred Reeder
CCOO of Nomadix
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About Nomadix: Nomadix is a provider of intelligent network devices, offers reliable and secure wireless computing, bandwidth management.
Rob Duncan
Chief Operating Officer of Alpine Access
Rob Duncan is the Owner & Managing Partner at ProTek Partners, LLC.
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About Alpine Access, ProTek Partners: Welcome to AlpineAccess! We are your exclusive destination management company based in the heart of the Rocky Mountains in beautiful state
Daniel Lemmon
Chief Operating Officer of Worldwide Beverage Group
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About Worldwide Beverage Group: Worldwide continually aspires to be a premier distribution partner to their suppliers and customers.
Jack Grote
President and COO of Grote Company
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About Grote Company: Grote Company operates as a manufacturer of food processing equipment.
Maria Wright
COO of Shopping Quizzes
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About Shopping Quizzes: Shopping Quizzes helps website customers decide what to buy and dramatically boosts ecommerce conversion rates for online retailers.
Brin Moore
COO of Qosmy, Inc.
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About Qosmy, Inc.: Qosmy is the 1:1 Communications Platform for Customer Service Feedback.
Jason Kohrig
COO of Skosay
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About Skosay: Skosay is an online product discovery site that connects consumers to targeted offers from consumer packaged goods brands.